Case IH announces NSW and QLD dealership changes
Kenway & Clark and Three Rivers Machinery to take over branches vacated by Wideland AgCase IH has revealed its plans to strengthen and expand its dealership network across parts of Queensland and NSW.
The expansion plan follows Wideland Ag’s decision to leave the Case IH dealership network after ten years, leaving behind six premises in Tamworth, Gunnedah, Narromine and Gilgandra in NSW; and Toowoomba and Dalby in Queensland.
The move allowed Case IH to revise and improve its dealership network to ensure customers continue to get easy access to product, parts and servicing, wherever they are.
“Our dealerships are well known for their customer relationships and service capabilities and this latest round of changes will only strengthen that, with some of the strongest performers in our dealer network taking on new branch locations,” said Case IH Australia and New Zealand General Manager, Pete McCann.
The new arrangements are as follows:
- Narromine and Gilgandra branches will be taken over by Three Rivers Machinery in addition to its Warren branch
- Gunnedah branch will be run by Kenway & Clark which has existing dealerships in Moree, Inverell, Wee Waa and Goondiwindi
- Kenway & Clark plans to open a new Tamworth Case IH branch in early 2021
New arrangements for the Toowoomba and Dalby Case IH dealerships are currently being worked through and are expected to be confirmed in November 2020.
“Customers can be assured they’ll receive the highest level of service and support during and after the changeover to these new service providers,” McCann said.
“The dealerships expanding into these communities are proven performers within our dealership network and we know they have the tenure and experience to elevate the service levels demanded by our customer base today and into the future.”
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He added Case IH strives to have a connection with the local community through a network of locally-owned operators with a vast knowledge of the areas in which they operate.
“These six locations, once operated by one dealer, have now been reallocated to a number of exceptional existing dealer groups, ensuring we strengthen these locally-owned operators and maximise their opportunities, and those of their customers, now and into the future,” McCann said.
“Quality and responsive customer service is at the heart of everything we do and it’s important to us all of our customers – regardless of the size of their business - receive the personalised attention they deserve, rather than becoming lost in a corporate dealership model.”
During the changeover period, Case IH urges customers to contact the new dealers in their local area. Tamworth customers are also encouraged to contact Kenway & Clark’s Gunnedah branch with any inquiries prior to the new Tamworth branch opening.
Dalby and Toowoomba customers needing more information on the changes can call 1800 232 583.
Case IH said it is committed to honouring all existing sales and maintenance contracts, as well as warranties.
“We appreciate this is a big change, and with North-West NSW and South-West Queensland on the cusp of a busy harvest season, we know it’s a critical time,” McCann said.
“But we believe these changes are for the benefit of our customers, and the dealer network as a whole, and we thank customers in advance for their understanding and ongoing support.”
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